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BET-AT-HOME REVIEW – Our Test and Experiences
In this review, we wish to present to you the experiences we had with bet-at-home during our evaluation process of this betting provider. In doing so, we will highlight those areas where the bookmaker did particularly well as well as those where there is still potential for improvement. Bet-at-home was established in Austria in 1999 and has certainly stirred up the sports-betting marketplace. They have expanded to many countries, while their betting markets have grown steadily as well. Our bet-at-home test revealed that this betting provider, in addition to sports betting, also successfully operates an online casino, live casino as well as poker. In addition, betting opportunities extend into the “virtual” market as well as Vegas. Bet-at-home boasts some 5 million satisfied users, while the company itself employs a staff of around 300. Now as then, the high name recognition of bet-at-home is based primarily on sports betting, with a betting market that is extensive and widely varied. In addition, this bookmaker is an active sponsor of various clubs and events. Since 2015, bet-at-home has been the primary sponsor of Germany’s Bundesliga soccer Hertha BSC. Today, the main headquarters of bet-at-home.com AG is in Germany. Through a company registered in Malta, they hold an EU license, holding them to a high set of standards.
Topics covered in this article:
- Betting Products
- Betting Odds
- Live Bets
- Payment Options
- Costumer Service
BETTING PRODUCTS – bet-at-home comes up aces in our test with top scores
Right off the bat, we gave bet-at-home top marks for their betting market. This bookmaker’s betting program is certain to astonish sports tipsters. Based on our experiences with bet-at-home, this betting provider has between 40 and 50 different sports on offer. At the top of the list: soccer, tennis, basketball, handball and volleyball. Of course, soccer plays a central role in their business model. Through bet-at-home, it is possible to bet on soccer leagues in practically every part of the world – in fact, we counted the better part of 80 within the framework of our test. Even in those countries that usually grab less attention, tipsters are able to bet, not only on the highest, but also the second-highest league – which is quite novel. As for Germany, England, Italy and Turkey, through bet-at-home you can even place bets all the way down to the amateur ranks. Numerous special bets on individual matches as well as a broad palette of long-term bets add the finishing touches to the phenomenal betting choices revolving around soccer.
Of particular note for sports fans from the German-speaking world: Winter sports are also well represented at bet-at-home. Here, you clearly recognize the Austrian roots of this bookie, giving a rightful place to these sports in their regular betting program, even when the Olympic Games are not in the immediate future. This bookmaker is also well represented in the E-sports field. Offering about 10 different games, bet-at-home outdoes many of its competitors. Naturally, social and political bets are also a must nowadays – here, too, bet-at-home serves up a colorful and interesting mix. Aside from classic sports bets, this betting provider features three different casino experiences: a classic casino, live casino and Vegas. There are also virtual games which simulate various sporting events. In our test of bet-at-home’s betting markets, our takeaways were downright outstanding. In this particular category, there is no reason to deduct a single point. We therefore give them the maximum 20/20.
BETTING ODDS – Offering balanced odds is a top priority at bet-at-home
With respect to the odds, our test places bet-at-home in the (upper) mid-range. In soccer, this betting provider is able to offer a payout rate of 93 to 94%, putting it squarely at the international average. For top leagues and individual matches and/or bets that are in the media focus, the odds are correspondingly higher. Only in isolated cases is this bookmaker able to achieve top odds in various categories though. Our experience with bet-at-home indicates that this is not necessarily a top priority of this bookmaker. You should certainly not expect spectacular odds, whether betting on favorites or long shots – rather, this bookie strives to offer balanced odds across the board so as to deliver a complete package to sports betting fans. Carefully considered odds invite you to implement a wide variety of betting strategies. The odds from bet-at-home are a plus for the most part. However, it would be nice if this betting provider would fine-tune their odds in some areas, shifting their emphasis away from balance in favor of top value, thereby propelling itself from a good mid-range position all the way to the forefront of the oddsmakers. In this regard, bet-at-home could bring greater variety to its game – though success has certainly confirmed this bookmaker’s approach to-date. In our review, we give bet-at-home 16/20 points in this category.Our test reveals a simple and functional website-design
LIVE BETS – bet-at-home is closing the gap with the competitors
In the live-betting field, bet-at-home has made major improvements in recent years, focusing more and more on the tough competition on the betting market. In our bet-at-home test, we established that in addition to soccer – which does, of course, dominate in this area – you can also place live bets on many different sports. Aside from the popular mainstream sports such as tennis, ice hockey and basketball, we draw your attention to what bet-at-home offers in one particular sector: E-sports. Through this sports-betting provider, live bets on CS, LoL and Dota 2 are the rule rather than the exception. Furthermore, bet-at-home knows how to offer users attractive odds on events such as these. This betting provider also features a respectable selection of sub-bets in its betting portfolio – covering all of the popular special bets in soccer, for example. That said, this betting provider cannot quite keep pace with the best live-betting programs on the market today. However, if bet-at-home continues to “put the pedal to the metal”, this is undoubtedly just a matter of time.
In our bet-at-home test, we find their statistics center quite brilliant, living up to every expectation and providing a great overview: It includes information about individual players, team statistics, team comparisons, schedules, plus an extensive archive where you can find over 10 years’ worth of data. The design and optics are beyond reproach, literally inviting you to spend time in the live center. In mobile view, the live match tracker, which updates every second, is also appealing. Needless to say, Bet-at-home also provides a live ticker. This bookmaker’s live center is one of the best of its kind on the sports-betting market today. With respect to odds, its live bets are very much in the same range as for “normal” bets, which we would rank in the upper mid-range. In our experience, you are more likely to encounter top odds when considering live bets. In this category, our review awards Bet-at-home 8 out of 10 points.
BETTING BONUS – Bet-at-home offers a £ 5 no deposit bonus for new customers
Our experience with Bet-at-home confirmed that this bookmaker is constantly striving to offer new customers an exciting and innovative bonus program. Bet-at-home currently offers a £ 5 no deposit bonus for customers from the U.K. To take advantage of the bet-at-home bonus, all it needs is a first-time registration (since the offer is limited to first-time customers only, you must never have openen an account at Bet-at-home). Once you have completed your registration, you will have 6 months to claim the offer. When doing so, you will have to enter a bonus code, that can be accessed via our site. Just fill out the form that can be found on our specific bonus site and we will e-Mail the bonus code to you. Upon receipt, the bonus code must be specified in your account. After the £ 5 free has been credited to your account, you will have to meet certain bonus conditions. The total amount of the free bet has to be wagered 4 times on sports bets at minimum odds of 1/2 (1.50). as an absolute highlight, we refer to the lack of a time-related turnover, so you have plenty of time to fulfill the wagering requirements. Summing up, Bet-at-home provides its new customers a lucrative deal by offering a £ 5 no deposit bonus. Furthermore, the wagering requirements are quite fair with minimum odds of 1.50 and no time limitation. Therefore, the Bet-at-home bonus scores 9/10 points in our test.
USER-FRIENDLINESS – bet-at-home presents the complete package
In our test, bet-at-home showed itself to be extremely user-friendly. First of all, the bookmaker boasts a homepage that does what it is supposed to do, presenting a complete overview of this bookmaker’s numerous offers. At the top is a navigation bar displaying the main categories – including sports bets and live bets – while a column on the left-hand side lists the subcategories. As you can tell, bet-at-home has gone for a classic, proven menu design. We really like the search function – allowing you to find the leagues, competitions and sports stars you are interested in quickly and easily, thus avoiding having to click around unnecessarily. This is occasionally necessary, however, since the different sports are sorted neither alphabetically nor according to the number of possible bets, but rather according to a system we couldn’t quite understand. We had outstanding experiences with a number of additional features: specifically, in the areas “results”, “statistics”, “live scores” and in the “betting guide”, where the most important betting terminology is explained. Furthermore, we particularly like the sections on last-minute bets, today’s bets as well as tomorrow’s bets, the betting provider presenting various highlights and special offers. Bet-at-home’s many years of experience shine – with customers offered an outstanding total package.
As for the optics, that is literally a matter of your point of view. In our opinion, bet-at-home appeals with its friendly and bright appearance. Use of colors blue, green and gray makes it easy for your eyes to navigate the page. The design of the betting slip is likewise outstanding and user-friendly. Here, you can switch easily between single-, combo- and system bets. Bet-at-home also makes account administration child’s play. Here too, the bookmaker passes our test with flying colors thanks to the very clear structure. The mobile view is totally successful making account administration as easy as pie. Since the mobile version is tailored beautifully to the various mobile devices, the loading times are short. For this category in our evaluation of bet-at-home, we give the maximum points possible: 10/10.
PAYMENT OPTIONS – Low minimums and quick processing at bet-at-home
When it comes to making deposits and receiving payouts, our bet-at-home test determined that all options are available. Classic services such as bank transfers, Sofort and credit cards (Visa, Mastercard, Diners Club) are possible, as are popular online payment services through PayPal, Skrill and Neteller. Payments using paysafecards are also accepted, of course. We had particularly good experiences when it came to minimums: Regardless of your chosen payment method, the minimum amount for deposits will always be €10. Payouts via bank transfer or Skrill/Neteller account are likewise possible for as little as €10. Thanks to such phenomenal service, this bookmaker puts its competition under considerable pressure. We also wish to draw your attention to the very successful bet-at-home overview page, which clearly lists all deposit and payout methods and modalities for each respective country. Furthermore, this betting provider processes transactions very rapidly. In this category of our evaluation, we award bet-at-home 10/10 points for their successful service package.
CUSTOMER SERVICE – bet-at-home provides virtually perfect support
The Support Center at bet-at-home, just like the rest of their offer, is very well structured and user-friendly. This bookmaker channels customers into using their contact form, giving it corresponding prominence. To guarantee a competent and quick response, you should complete this form precisely and in full. The form also allows customers to select whether they are submitting a question, giving praise/criticism, or wish to report a technical problem with the aid of a screenshot, in which case bet-at-home asks you to contact them by email: firstname.lastname@example.org. Concerns pertaining to the casino, Vegas and poker can be sent to separate email addresses. Moreover, bet-at-home provides customers an email address can use specifically to send complaints. Particularly creditable: live chat, a feature still missing from a number of other providers. Plus, this bookmaker offers an outstanding FAQ area where more than 100 questions are answered. The hotline involves a Maltese phone number, meaning that international charges will apply (this is not clearly pointed out). However, the many other contact options, all of which provide very competent service, make the hotline somewhat superfluous, in our experience. In our bet-at-home test, we made a minimal point deduction, awarding 9/10 points.Steller customer support makes bet-at-home one of our favorites.
PROFESSIONALISM – bet-at-home enjoys an outstanding reputation in the betting industry
Bet-at-home has earned an exceptional standing in the sports-betting industry over the last 20 years. Particularly in the German-speaking world and in Eastern Europe, this bookmaker enjoys an excellent reputation. With over 4.8 million users, this betting provider can point to a large and steadily growing customer base. Bet-at-home also has an EU license requiring them to meet a set of strict regulations. In 2012, this bookmaker was granted a sports-betting license by the state of Schleswig-Holstein, and since 2014 also holds an online sports-betting and casino license in Great Britain. Naturally, bet-at-home is committed to customer privacy and data confidentiality. This sports-betting provider has also made a name for itself through sponsorship. The most famous example: Since 2015, the logo of this bookmaker has adorned the jerseys of German Bundesliga team Hertha BSC. Beyond that, they maintain partnerships with Schalke 04 as well as Austrian football clubs Austria Wien and SV Ried. In tennis, bet-at-home has been a partner of the Linz WTA tournament for the better part of 10 years. Bet-at-home also appears as a sponsor of individual tennis clubs in Austria and Germany. In the past, it also partnered with handball, ice hockey as well as the Four Hills Tournament in ski jumping. In other words, this is a company with a well-conceived marketing strategy distinguished by its flexibility and diversity. In our evaluation of this category, bet-at-home receives all 10 points.
Customers of bet-at-home in Germany have to pay a betting tax on their winnings in the amount of 5%. You can read everything you need to know about betting taxes right here.
In summary – bet-at-home confirms the reasons for its success
Scoring 91 out of a possible 100 points, bet-at-home performs extraordinarily well in our test of the major betting providers. The outstanding betting markets of this bookmaker stand out in particular, outshining many other betting programs of rival bookies. The odds they offer are in the upper mid-range. In this category, they can’t quite keep pace with the best – though bet-at-home does offer its customers a very balanced range of odds. In the field of live betting, we have seen improvement from year to year. The designs of the live center and the statistics center deserve praise – providing sports tipsters all the information they need from a single source. The bet-at-home bonus includes an exclusive € 10 betting credit coupled with fair betting conditions. In addition, the bookmaker offers one of the most user-friendly sites compared to other betting providers. The outstanding compilation of country-specific payment options along with the extensive FAQ area convinced us completely. Practically no question is left unanswered, while competent and friendly customer service provides any additional help you might need. Looking at their overall package, it is clear to see that bet-at-home will easily be able to continue their success story of many years.